Lyca Shop Near Me (2024)

FAQs

How do I talk to someone at Lyca Mobile customer service? ›

Dial 612 from Your Lyca Mobile: You can call 612 from your Lyca Mobile handset, and this service is free of charge. Dial from Another Network Phone: If you need to call from another network, dial 866-277-3221 . For international callers, dial 866-277-3221.

For Physical SIM:

Insert Your SIM: Begin by inserting your Lyca Mobile physical SIM card into your mobile phone. Power On: Turn on your device, awakening it from its slumber. Wait and Watch: Give it a moment; your phone will recognize the SIM card, and you'll witness the magic happening.

Why is this? Lycamobile automatically deactivates SIM cards that haven't been used for calls or texts for over 90 days. As a result, such prepaid SIM cards can't be reactivated, and the associated mobile number becomes unavailable.

Once you register your SIM you need to successfully top-up twice. After completing the second top up, you will get a welcome letter from Lycamobile within 7 business days which will contain the PIN number entitling you to £2 FREE credit.

If the SIM is damaged, please contact our customer service on 0207 132 0322 from any network or 322 from your Lyca Mobile number. We will provide you with a brand new activated Lyca Mobile SIM and PUK number and help you transfer your old number to your new SIM within 24 business hours.

Unlimited free calls and texts

There is a standard Lyca to Lyca rates 9p/min & 22p/SMS after 30 days. Minimum top-up required.

I lost my SIM card and want the same number back. Is this possible? You can receive a new SIM card by ordering it online, or you can get a SIM card from any of our retail partners.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Your Lycamobile call credit is valid for 90 days from the date of top-up. Please keep in mind that if you don't use your Lycamobile UK SIM card to make a call or send a text for over 90 days, Lycamobile will deactivate your SIM. This is unfortunately irreversible.

3.3 If Lyca Mobile SIM card is not used to perform outgoing calls within three (3) months ("validity period") from original purchase or last use by the customer, the SIM card will be blocked and the use of the service will be prevented. 3.4 The customer will then have one (1) month to recharge the SIM card.

Why is my lyca SIM locked? ›

If you have enabled the SIM PIN code and then incorrectly enter your PIN in your Lyca Mobile three times your SIM card will automatically lock. In this case, you must enter the PUK code. The PUK code is displayed on the SIM card holder that came in the starter pack. Please retain it for storage.

You can also purchase a top-up voucher from any authorized Lyca Mobile retailer, supermarket, store. Follow the instructions on the voucher to top up your credit mentioned on the voucher or To apply the voucher, dial 131VoucherCode# and press the call button, or call 321 from your Lyca Mobile and follow the prompts.

You can buy £5, £10 and £20 Lycamobile top-up vouchers with Ding. Once purchased, there are two ways to redeem: Option 1: On your keypad enter *131*YOURCODE# and then press send. Option 2: Call 321 or #92 and follow the voice prompts.

Is Lyca Mobile unlimited data really unlimited? Lyca Mobile notes that “using a significantly large amount of data, such as around 450GB” is prohibited under its fair usage terms. But it's very unlikely that you should ever approach 450GB of data use in a month if you're using your plan for personal use.

Your Lycamobile SIM is set up to let you know when your balance gets below a set level. That is why you may receive this error message. However once you disconnect the first attempt and try again, the call will go through – as long as there is enough credit.

With Lyca Mobile, you receive comprehensive 4G and 5G coverage. We proudly utilize the robust and reliable T-Mobile network to offer both 4G and 5G services.

0207 132 9999

Lycatalk Customer services current working hours which is 09:00 – 6:00 PM GMT, Monday – Saturday.